FAQ

Jewellery FAQs
How much is an bespoke engagement ring? There is no on fixed price, prices usually varies according to the material selection. Whether diamond or gemstone, gold or platinum, intricacy of design, all details are contributor to the final cost. We advise getting in touch for the best advice.
How much is a pair of bespoke wedding bands? Prices start at $2800 onwards for a pair of 18K Gold Rings and $4600 onwards for a pair of Platinum Rings
Lead time is 4 to 6 weeks upon confirmation of design. We strongly advise our clients to come to us at least 2 months ahead of your big day.
Yes of course! You are entitled a complimentary engraving service for every ring purchased. We have a wide selection of fonts for you as well.
We work with mainly with 18k (750) yellow, white, rose gold and quality grade precious stones and diamonds. Other metal material such as 22k are also available upon request.
Every single piece of our jewellery is hallmarked to certify the content of metals. We also offer mainly GIA Diamonds and precious stones that are certified by reputable laboratories.
We provide a one time free alteration service (up to 3 size) for every engagement ring and or wedding band purchased with us. Should the size difference be too wide, a charge can be expected for the alteration.
Yes we do. Just bring it down to us and we will clean it up for you, ensuring it's sparkling as new.
Yes. Our experienced crafters will be able to fix any existing problem. Here are the services we provide: Tightening of Prongs Changing of Necklace Clasp Fixing of Broken Chain or Jewellery Parts Cleaning and Polishing Alteration Re-plating
Not only are we designers and crafters, we are great story listener as well! Share your idea, concept and concerns, even the seemingly wild ones. We will then advise base on our experience on the possibilities.

So this is how we flow:

Step 1: After listening to your ideas, we will prepare the necessary materials in preparation of a sit down consultation with you at our studio. This is where it gets technical, you can expect actual material referencing, sizing matters, different types of finishes etc..

Step 2: After consolidating your material preference and design ideas, we will draft a design proposal for your preusual. Do feel free to share your feedback and we will make the necessary amendment. We provide revision up to two time before confirmation.

Step 3: Once design has been confirmed. a deposit of 50% will be required for production to take place.

Step 4: Production will take place and lead time is advised to be between 4 to 8 weeks.

Step 5: We will update you once item is ready for pick up. Balance payment of 50% will then be required upon collection.
Follow Vault on Instagram
Find out what we are up to! Follow Vault Fine Jewellery to see jewellery inspirations.